How To Fix Errors in Your Report
First you will need to complete a Consumer Credit Report Update Form. Once complete begin by contacting Equifax.
1. Telephone Equifax at 1-800-465-7166 between 8:00am and 5:00pm ET
2. Write to Equifax at:
Equifax Canada Inc.
Consumer Relations Department
Box 190 Jean Talon Station
Montreal, Quebec
H1S 2Z2
3. Send an e-mail request to: consumer.relations@equifax.com
If you use an e-mail program other than Netscape or Internet Explorer, please copy and paste the address into your preferred e-mail client.
After Equifax receives your call, letter or e-mail request, they begin the Dispute Resolution process.
First, they review and consider the information you have sent them about your dispute. If this initial review does not resolve the problem, they will continue our investigation. This involves contacting the submitter of the disputed information on your behalf to review the details. They will investigate and report their conclusions to Equifax. Based on their findings, Equifax may make changes to your credit file. If the disputed information is correct, Equifax will not make any changes.
Equifax will send you a revised credit report if changes are made as a result of the Dispute Resolution process.
Equifax will also send your revised credit file to any company that requested your credit file 60 days prior to the change. In some cases, it may be a period longer than 60 days.
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